Looknivo Support

For help with Looknivo, email Looknivo Support. Include the app version and a description of the issue. Never send API keys, passwords or full purchase credentials.

Purchases

Use Restore purchases in Settings if your membership is missing. You can manage renewal and cancellation in your Apple account.

Results

For an unfinished AI try-on, open the Try-On Studio and continue the existing request. Avoid repeatedly starting another request. Failed try-ons return their reserved credit.

Analysis and photos

Use one adult face, facing forward, with even lighting, a neutral expression, eyes open and no filters. If camera access was denied, enable it in iPhone Settings for Looknivo, or select a photo from your library. Face analysis runs on your device; scores are estimates of face geometry compared with classical reference proportions, not measurements of attractiveness or predicted improvement.

Care guides

The app includes 200 written care guides in 10 languages. Tap the daily tip or a routine task to read its steps, timing and cautions. These guides and goal-based routine selection work offline; no text AI service is used. Older versions can no longer start server analyses; update to Looknivo 1.1 for on-device analysis.

Data

Turn off AI data sharing in Settings to stop new AI submissions. Already submitted requests may finish. This does not cancel a subscription or erase existing data. Settings provides separate controls for deleting server data and local history. Export your history and save any photos you want before deleting.

Looknivo server results expire after 30 days. Local history stays on your device until you delete it. See the Looknivo privacy policy for provider processing and retention limits.

Provider data and privacy requests

To ask about a photo already sent to Snapgen, contact Looknivo Support. Include the approximate request date, selected style and app version so we can assess what records are available. Do not attach your face photo, password, API key, installation credential or full purchase receipt. A support email may contain personal data; send only what is necessary.

Snapgen has confirmed directly to Looknivo that it uses Google's Nano Banana image model, deletes both uploaded source photos and generated portraits within a maximum of 30 days, and does not keep logs for this portrait processing. These are Snapgen's commitments for this integration. See the portrait-sharing policy.

Deleting Looknivo server data is available directly in Settings. It does not confirm deletion at Snapgen. Snapgen has confirmed that it deletes the relevant photos immediately upon a deletion request from Looknivo. Contact Looknivo Support to coordinate this request; the in-app server-data deletion control does not automatically contact Snapgen. We distinguish a request sent from a provider-confirmed completed deletion. Do not assume a support request cancels processing already in progress. Snapgen can also be contacted at contact@snapgen.ai.

You can also contact Looknivo Support about access, correction, deletion or questions about the privacy policy and Terms of Use.